Q. What is Junk Platoon USA?
A.  Junk Platoon USA is an Chicago-land junk and debris removal system. Because we're able to spread our admin costs over a large number of trucks, we can offer you a great service at a reasonable price. And because we have many trucks on the road, we can normally arrive when you want, where you want.
 
Q. How do I contact Junk Platoon USA?
A. You can either use our online booking form, see our contact page for other options, or call our toll free number at 1-800-708-9210.
 
Q. What kind of junk can you remove?
A. We can remove any kind of non-hazardous rubbish. For example:
  • Garden rubbish - leaves, branches, tree limbs and trunks
  • Furniture
  • Household effects
  • Appliances
  • Building materials - timber, masonry, etc.
  • Almost anything you like!
  • We can even pull a fence down or pull up carpet.
However, we aren't licensed to remove asbestos or other hazardous waste. For information on how to get rid of hazardous waste, please contact us.
 
Q. Are you a licensed operator?
A. As a remover of non-hazardous waste, we are not required to be licensed by government authorities such as the EPA (Environment Protection Authority). However, we follow all EPA rules and regulations anyway. Yes, we are licensed for demolition work.
 
Q. What payment methods do you offer?
A. We accept all major credit cards, checks and cash.
 
Q. Do you offer accounts?
A. Yes, we do offer accounts to approved business customers. Please contact us for an account application.
 
Q. What do you do with the junk you collect?
A. Wherever possible, we recycle junk at recycling depots. We dispose of other non-recyclable junk at the proper disposal facility.
 
Q. Why would I get you to remove my junk if I can get a dumpster?
A. With Junk Platoon USA, we do the loading for you - you don't have to lift a finger. We arrive at a time to suit you and do the job right then and there (no dumpster sitting in your yard for days). And you only pay for the volume of junk we take away. With a dumpster, you pay for the whole bin whether you fill it or not.
 
Q. Can you give me a exact quote over the phone or by email?
A. When you contact us, we'll ask you some questions about the junk you need removed. Based on that information, we can give you a price estimate. When we're onsite, our drivers will assess the exact volume and type of junk and give you a exact price for your approval before any loading begins. But until we see the exact type and volume of junk to be removed, we can't give you an exact quote.
 
Q. Do I have to be onsite for you to remove my junk?
A. No, not necessarily, providing that our driver can get access to your junk. When we arrive onsite, we'll give you a quick call to confirm the price with you, then begin work.
 
Q. Why are appointments booked in two-hour time slots?
A. We can't always control the exact time that we arrive (for example, if traffic is heavy or a job takes longer than expected), so we book appointments in two-hour time slots.